ART's Rapid Freshservice Deployment

Modified on Sat, 30 Sep 2023 at 10:45 PM

Introducing our Swift Freshservice Setup: Empower your IT team to deliver top-notch IT support to employees seamlessly!


Here's what we bring to the table:


- IT Workspace provisioning: We'll set up a dedicated space for your IT team, ensuring they have all the tools and resources they need to offer outstanding support.


- Employee's self-service portal configuration: An intuitive platform where employees can independently seek answers or solutions, reducing the need for direct IT intervention.


- Email channel configuration: Integrate a dedicated email channel, ensuring all IT-related queries are directed appropriately and addressed efficiently.


- Web Widget channel configuration: Equip your internal website or intranet with a user-friendly tool, allowing employees to seek IT help without navigating away from their tasks.


- Pre-recorded IT support's responses: We'll establish up to ten canned responses. These are preset replies for common IT concerns, ensuring faster resolutions and increased productivity.


- Automations configuration: Set up to five automated processes, optimizing workflow and ensuring that recurring tasks are handled effortlessly.


- SLA (Service Level Agreement) policies configuration: Implement up to five SLA policies to ensure clarity in support timelines and consistently high service standards.


- Custom reports configuration: Benefit from up to two personalized reports, providing insights into IT support performance and areas for improvement.


- Surveys configuration: Create up to two feedback surveys, so you're always in tune with employees' experiences and needs.


- Swift Roll-out: Your enhanced IT support system will be fully operational in just 4 to 6 weeks from the project's initiation.


- Value for Money: All these game-changing features are available starting at just $5,000.


Step up your IT support game and provide an unmatched experience for your employees with our comprehensive Freshservice setup!

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