Ada Robotech offers both Corrective and Preventive Maintenance services.
Preventive Maintenance is a proactive approach to managing the health of the system. This is done on a quarterly basis, where the health of the system is thoroughly reviewed. A health status report is generated, and an analysis is provided. Through this analysis, areas where there might be room for improvement are identified and suggestions are given. A product roadmap is presented along with these recommendations. This not only helps in maintaining the system health but also assists in planning for future developments.
Corrective Maintenance, on the other hand, is a reactive service, providing the first line of incident support. This service is committed to the Service Level Agreements (SLAs) as stated in the contract. If a component fails, the 'Fail Repair' service kicks in to repair the failed components. If there is a need to rebuild the system, data from the backup and configuration from the sandbox are used to do so. In case there are bugs, Art Robotech works with the software vendors to fix these bugs. This service is essential for keeping the system up and running and ensuring minimal downtime.
In conclusion, Art Robotech's Preventive and Corrective Maintenance services work hand in hand to ensure the system's smooth operation and longevity.
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