Freshworks Products

Modified on Sun, 15 Oct 2023 at 01:50 AM

Customer Service

  • Customer Service Suite An all-inclusive product suite eliminating the need to purchase products separately. This suite also integrates artificial intelligence functionalities.

  • Freshdesk A platform for managing customer issues via Web, Email, and Social Media. 

  • Freshchat A customer service chat system, allowing conversations with both humans and artificial intelligence.

  • Freshcaller A user-friendly telephone system designed for quick setup and prompt service.

  • Freshsuccess  A system aiding customers in managing business objectives such as sales targets, customer base, and customer satisfaction. 

IT Service

  • Freshservice An IT Service Management system for internal teams, enhancing efficiency and ensuring value for investment. 

  • Freshservice for Business Team An organizational employee experience management system facilitating tasks like leave applications, expense claims, and computer equipment procurement. The associated departments can track these tasks seamlessly. 

Customer Relationship Management (CRM)

  • Freshsales An intelligent sales management system equipped with various automation tools, enhancing sales team efficiency. 

  • Freshmarketer A marketing platform focusing on e-commerce campaigns. 

  • Freshsales Suite A product that amalgamates sales and marketing systems, covering processes from lead acquisition to sales closure. 

  • Freshdesk  A system for managing customer issues through Web, Email, and Social Media. 

  • Freshchat A chat service platform where customers can converse with both humans and artificial intelligence. 

  • Freshcaller An easy-to-install telephone system offering quick service. 

The following diagrams illustrated how Freshworks' solutions contribute to Customer Experience, Employee Experience, and Owner Experience.


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